Returns + Exchanges
RETURNS
If you are unhappy with your purchase for any reason, returns and exchanges are accepted on unworn merchandise in original condition within (30) days of the date the item was received as noted by DHL.
Please note that shipping costs cannot be refunded.
Before sending in your item, you will need to do the following:
- Please get in touch with your return/exchange for approval prior to shipping. To help ZK better serve you in the future, please include the detailed information on the reason for your return or exchange.
- Use a padded envelope or box to return unworn item(s) in original condition and with the original packaging.
- Be aware that shipping associated with returns/exchanges is the responsibility of the customer.
- Keep shipment record for tracking purposes and ship your returns/exchange to:
Zurina Ketola
Glasowerstr. 64
12051, Berlin
Germany
EXCHANGES
Please follow the steps above for exchanges. After your return has been received, you will be issued a refund on the product and can place a new order
Please feel free to contact us with any questions.
REFUND INFORMATION
After receiving your return, your order total will be credited back to your card / payment type. Please note that it may take up to (15) days to process the credit, and may take 1-2 statement cycles to appear on your statement.
If you have any questions, please get in touch.
DAMAGED IN TRANSIT
If a item arrives to you damaged in any way, please get in touch as soon as possible.
Send clear images of the damaged package and contents, as carriers will need this information to process the claim. Please provide this information prior to returning your order.
To get a refund or replacement, please see information on returns and exchanges above.
Your replacement or refund will be sent after receipt of the original merchandise.
Do you have any other questions? Please get in touch.