From now until midnight Friday CET, December 6th, use code HOLIDAY2019 at checkout to save 20% on an items from past collections!
I don’t discount my collections very often, but I wanted to show my gratitude to my loyal customers this holiday season. I’m so thankful to all the lovely new customers I’ve met in Berlin, and I’m entirely over the moon that so many of have continued to be so supportive of my small business after such a major move across the globe. Your support means everything to me, so I wanted to make this a good one for you. Below are some of my favorites that are included in the sale!
Now is the perfect time to check all those jewelry lovers off your holiday gift lists! Zurina Ketola Designs handcrafted jewelry is not just beautiful jewelry. My design philosophy is rooted in timeless versatility and I’m a strong believer creating products that will stand the test of time. I meticulously source all my materials for quality and durability, and many designs feature ethically and sustainably sourced materials. I personally design and create everything you see in the shop, and my work is guaranteed. I offer repair and cleaning services on my designs that will prolong the life of your thoughtful gift.
In addition to the sale, there’s a few other reminders and announcements I wanted to share for the 2019 holiday season.
As Always Gift Wrapping is Free!
Don’t forget that gift wrapping is free! Your order will be enclosed in my signature navy jewelry box or navy envelope encircled with glittering cotton twine, and placed on a soft bed of tarnish resistant cotton in a special air tight bag.
My packaging is made from 90% post consumer materials, include sustainably printed cards, and is entirely reusable. I take great care and pride in these little details, and it’s those little details that can make all the difference to all my socially conscious customers. Reusing and storing your jewelry here when not in use will keep it looking lovely for years to come.
If you’re buying for a few people or would like to combine a couple items in a gift box, that’s no problem! Just let me know what you’re gift giving needs are in the notes during checkout, and I can configure your gifts however you like.
Holiday Lead Times
This is the busiest time of your for Zurina Ketola Designs, and right now the site features in-stock items only, so once your order is processed it can be shipped within 1-3 days.
Not only does this sale last a little over a week to provide you with the extra time you may need to make your selections, but the timing is perfect to make sure your thoughtful handmade gifts arrive with time to spare no matter where you are in the world. Our expected lead times using DHL Standard Shipping are listed below:
Germany – Please allow one week for your order to arrive
EU Countries – Please allow one to two weeks for your order to arrive
Everywhere Else – Please allow up to three weeks for your order to arrive
Please use the above information accordingly to place your orders, and if you have any concerns about orders, please contact me and I’ll do what I can to help!
Especially For Berliners: Save the Planet with Local Pick Up!
I’m so happy to be able to offer this service again. For my local customers in the Berlin area, let’s do our part for the environment! Produce less packing and greenhouse gases while saving on shipping costs by selecting Local Pick Up at checkout. It’s that easy!
When your order is complete, instead of standard shipping and delivery via DHL, you’ll receive an email when your order is ready for pick up at my studio shop, Studio Hertzberg. Address details are below:
This is also a helpful tip for those of you visiting Berlin! If you will be in the Berlin area and are able to pick up your order, you can always choose Local Pick Up at checkout.
And don’t forget – my German customers enjoy Free Shipping on purchases of €50 or more!
New Payment Options for German and EU Customers
One of the biggest challenges with moving to a new continent was to understand the different payment methods available, and I’m happy to announce that a couple new payment options have been added just in time for the 2019 holiday season!
German customers can now use Giro Pay during checkout, and all EU customers are now able to use SEPA direct debit during checkout.
I use Stripe as my payment system for the website, and you can rest assured that your transactions are 100% secure, no matter what checkout method you are using.
Our Return Policy has been Updated: Now Enjoy 30 Day Returns / Exchanges!
I thought this would be a good one to introduce for the holidays. Previously, returns and exchanges were accepted on unworn, unused, and non-damaged items (14) days after the item has been received as noted by DHL.
Luckily, I haven’t gotten too many in the fifteen years I’ve been in business, but I have noticed this can be a little stressful when it happens – especially over the holidays! In light of that, I’ve updated the policy to (30) days after the item has been received as noted by DHL.
Everything else still applies – I have to be notified before your return or exchange within the 30-day time period so I know to expect it, and any returns or exchanges must be received in like new condition (unworn, unused, and non-damaged) before I can issue your refund or send your exchange.
Hopefully this makes the process easier for you, should you ever have the need.
That’s a Wrap!
That was a lot of info, but I hope you find it helpful! Of course if you have any questions, please feel free to contact me.
So if you’ve had you’re eye on something for a while, or if you have a few jewelry lovers on your gift list, now is the perfect time to head over to the shop and place your order.
Many pieces from my collection are one-of-a-kind, and once they’re gone, they might be gone for good!
Happy Holidays, and Happy Shopping! Click here to shop.