Returns + Exchanges

If you are unhappy with your purchase for any reason, we accept returns and exchanges on unworn merchandise in original condition within (30) days of the date the item was received as noted by  DHL. 

Please note that we cannot provide refunds on shipping. 

Before sending in your item, you will need to do the following:

  1.  Please contact us with your return/exchange for approval. 
  2. Use a padded envelope or box to return unworn item(s) in original condition and with the original packaging. To help us better service you in the future, please include a note with the reason for your return or exchange.  
  3. Be aware that shipping associated with returns/exchanges is the responsibility of the customer; we do not pay for return shipping.
  4. Keep shipment record for tracking purposes and ship your returns/exchange to:

Zurina Ketola

Glasowerstr. 64

12051, Berlin

Germany

Damaged in Transit

If a item arrives to you damaged in any way, please contact us as soon as possible. 

We can replace merchandise that was damaged in transit as long as we can provide the carrier with clear images of the damaged package and contents before it is returned. Please provide this information to us prior to returning your order. 

To get a refund or replacement, please see information on returns and exchanges above.

Your replacement or refund will be sent after our receipt of the original merchandise.

Refund Information

After receiving your return, your order total will be credited back to your card / payment type. Please note that it may take up to (15) days to process the credit, and may take 1-2 statement cycles to appear on your statement.

If you have any questions, please contact us.