Custom Orders + Repairs

Custom orders

I love working on custom orders! If you have a special occasion coming up or just want something in different finish or using different gems, contact me.

Typically, custom orders take approximately 2-4 weeks to complete. I work with you on your vision, and help it come to life!

Please note that a  50% nonrefundable deposit is required prior to beginning your project. No returns are available for custom orders. 

Repairs

I take pride in my work and am happy to offer repairs. There are a couple different circumstances that I’ve encountered in the past:

General Repairs: I will repair all ZKD jewelry that is a result general wear at a charge. Contact me to let me know what needs to get fixed and I will send a quote. Please note that you are responsible for all shipping charges for general repairs.

Craftsmanship Issues: I guarantee my work and if a repair is required is due to faulty craftsmanship or an error on my part, I am happy to repair your item at no charge. Please note that you will be responsible for shipping the product to me; I will cover the shipping cost to send it back. Please contact me within (14) days of delivery of your items and follow the directions below:

  1.  Send an image of the item, specifically the problem area so I am able to diagnose the issue.
  2. I will need to approve these repairs related to craftsmanship issues before you send it back. After reviewing your claim, I will send an email letting you know if the repair is approved.
  3. If your repair is approved: Please note that you will be responsible for the shipping charges incurred when shipping your item back to me; however I will cover the shipping cost of sending the item back to you.