Bespoke, Cleaning, Repairs + Warranty

Bespoke Jewelry

I love working on bespoke jewelry! If you have a special occasion coming up or just want something in a different finish or using different gems, contact me.

Typically, bespoke jewelry orders take approximately 1-4 weeks to complete, depending on complexity and size. I work with you on your vision, and help it come to life!

Please note that a 50% non-refundable deposit is required prior to beginning your project. No returns are available for custom orders. 

Cleaning

Does your jewelry need a little TLC?

Whether you just need a little advice, or you have a few pieces that need a professional cleaning, I’m more than happy to help!

This is a service I’m happy to provide to all my customers, and even better? I offer it on any jewelry you have that needs a little TLC, not just mine! After all, wearing what you have will always be the more sustainable choice, and that is perfectly aligned with the ethos behind my brand.  

Click here for information on how to clean what you have at home.

If your jewels need a more professional cleaning, please contact me to get a quote. 

Repairs

General Repairs Service | I accept repairs on jewelry a result of wear and tear – not just my own! Please be aware that you will be responsible for shipping charges for general repairs. 

Please contact me to get a quote.

Replacement Service | This most often happens if an earring is lost or broken and needs to be replaced. I am likely to have the materials needed to replace what was lost. In this case, you will be responsible for the cost of replacement and shipping. 

Please contact me for confirmation and to get a quote.

Craftsmanship Issues | I do my best to create a quality product, and guarantee my work. If a repair is required as a result of faulty craftsmanship, I’m happy to repair your item at no charge. In this case, you will be responsible for shipping the product to me, and I will cover shipping charges back. 

Please contact me within (30) days of delivery of your order and follow the directions below:

  1. Send an image of the item, specifically the problem are so I am able to determine the issue and what needs to be fixed.
  2. Repairs related to craftsmanship issues, please wait for an email confirmation of your repair approval prior to shipping your repair back.
  3. When your repair is approved: Please note that you will be responsible for the shipping charges to me and I will cover the shipping back. 

Two YEar Warranty

Your Zurina Ketola demi-fine jewelry comes with a two year warranty on craftsmanship issues. 

Please note that the warranty does not cover typical wear and tear, or damage done by inadvertent human error. In both of these cases, I am happy to offer repair or replacement services as needed for a fee, as noted above.

If you have  on a piece of jewelry that is under warranty and requires service, please contact me for assistance. I take pride in my work, and am more than happy to help!