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{ Frequently Asked Questions }

How long will it take to receive my order?
You can expect your order to be shipped within 2-3 days of your payment. Most items on the site are ready for shipping, but our popular items are made to order. Please visit our shipping page for more information.

Do you accept returns?
Yes, returns are accepted in most cases. The only items excluded from our return policy are sale and custom pieces. Please visit our returns page for more information.

Can you make alterations to an item?
I certainly can. Just let me know what you would like and I will see what I can do for you. Please be aware that some alterations may incur an extra charge.

Do you take custom orders?
Yes, I do. Please contact me and let me know your budget and design wishes and I can work with you to create a lovely piece of handmade jewelry.

What is the Limited Time Special Offer category?
Unlike a traditional sale category, our Limited Time Special Offers category offers you a chance to save between 10%-50% on brand new and popular merchandise that doesn't typically end up in the sale section. Each individual offer is only available for a very limited time, from just a few days up to two weeks, and can be based on availability. It may be empty from time to time, but we usually put new items in around the middle of the month. If you'd like to know what items will be there ahead of time, sign up for our jewelry newsletter.

It looks like you offer some interesting new services. What are they?
For more information, please visit our specialty services page.

Have any other questions?
I'd be happy to answer your questions. Feel free to contact me.

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Shop Zurina Ketola Designs online jewelry store featuring gorgeous, unique designer inspired jewelry. Here you'll find a lovely selection of handmade jewelry including handmade bracelets, handmade earrings, handmade necklaces, handmade rings, handmade wedding jewelry, and more!

Zurina Ketola Designs online jewelry store specializes in chic handcrafted jewelry for the modern woman. We only feature the highest quality gemstones, pearls and metals in our handmade gemstone jewelry. The collection includes an gorgeous array of handmade bracelets, handmade earrings, handmade necklaces, and handmade rings. We are also proud to offer a beautiful selection of handmade wedding jewelry. Custom handmade jewelry orders are welcome also. As well as our beautiful selection of handmade beaded jewelry, we now offer our clients unique specialty services including Gift Assist and Style Consulting. Check back often with us often, as we regularly update our selection of handcrafted jewelry. Our beaded jewelry designs are meticulously crafted by hand with heart in Chicago, IL.